Now Hiring - Healthcare Sales Support Representative in Columbus, OH

Why Trinity Health Plan of Michigan?

Trinity Health Plan of Michigan is a not-for-profit Medicare Advantage insurance plan serving seniors and other Medicare beneficiaries across the United States. We’re dedicated to providing excellent customer service, cost-effective care, and exceptional healthcare coverage. We rely on talented colleagues in a wide variety of professional roles including information technology, financial analysis, audit, provider relations and more.

We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.

What we offer:

• Competitive compensation and benefits packages including medical, dental, and vision coverage
• Retirement savings account with employer match starting on day one
• Generous paid time off programs
• Employee recognition incentive program
• Tuition/professional development reimbursement

About the job:

In accordance with the Mission and Guiding Behaviors; the Membership and Retention Specialist responds to complex member inquiries, resolving issues and complaints, and engaging in activities to promote member enrollment. Responsible for enrollment activities as required for walk-in clients

What you'll do:

• Complies with internal policies, Center for Medicare and Medicaid Services (CMS), Department of Insurance (DOI), NCQA and all applicable Federal regulations.
• Conducts telephonic sales activities within the scope of licensure and regulatory requirements while consistently and accurately documenting such sales activities/inquiries within the designated software
• Serves as front line Sales Agent/Insurance Adviser for all walk-in office prospective members
• Accurately and timely completes mandatory compliance forms, such as scope of appointment, required by sales agents when discussing products with Medicare beneficiaries to ensure CMS regulatory requirements are met
• Proactively outreaches to members deploying retention efforts. The ability to initiate recovery actions in difficult situations required
• Acts as liaison for members, prospects and plan representatives. Demonstrates positive role modeling and promotes brand awareness.

What we're looking for:

• Education: Minimum of high school education. Bachelor's Degree preferred or an equivalent combination of education and experience.
• Licensure / Certification: Active State of Michigan Insurance License (Life and Health) or obtained within 90 days of hire.
• Experience: Two (2) years of customer service experience along with knowledge of governmental agencies and regulations, especially Medicare and the Centers for Medicare and Medicaid Services (CMS) desired.
• Effective Communication Skills; sales, retention and strategic thinking.
• Demonstrated knowledge and effective organizing multi-tasks, in a high volume, fast paced team environment with the ability to incent sales of insurance products.
• Knowledge of managed care benefit plans, products and industry competition.
• Medical terminology and medical claims processing a plus

Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.